brands
- Billy
- Biomecanics
- Cougar
- D. D. Step
- Friendly Shoes
- Froddo
- Hatley
- Hunter
- Hush Puppies
- Jan & Jul
- Jefferies
- Josmo
- Kamik
- Keen
- Kidorca
- Kidorable
- Kuoma
- Merrell
- Muddy Buddy
- Native
- New Balance
- Pedag
- Pediped
- Point Zero
- Powerstep
- Robeez
- Saucony
- See Kai Run
- Splashy
- Snoozies
- Stonz
- Stride Rite
- Szamos
- Taxi
- TippyToe
- Tsukihoshi
Return Policy
***Please do NOT use Canada Post services at this time to return your packages***
"Please note: Items marked as Final Sale are not eligible for return or exchange."
If you would like to return your recently purchased item, please visit our Automated Return Portal
Customers are responsible for the cost of mailing back returned items to our warehouse. Please note that items purchased on sale are final and can only be exchanged for another item or store credit. It is also important to note that products purchased with a discount code are considered sale items, therefore they can only be returned for store credit or exchange.
Customer must purchase the replacement item from our website and ship the original pairs back to our warehouse.
Due to the high cost of shipping multiple items out to you. Please note; we will apply a $10 restocking fee if the returned items exceed a 1:1 ratio of the items kept from a multiple order transaction.
For Canadian Customers:
9990 River Way, Delta
For US Customers
Shoekid Inc.
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
United States
Please do not put shipping labels directly on the shoe box that is being returned. Shoe boxes that have shipping labels on them are subject to penalty.
Although it rarely happens, there are cases where we ship the incorrect size or color. In that case, you can ship them back to us and we will give you a complete exchange or refund through the payment method you had used to order the shoes. We will take care of the shipping charges for the return and ensure a replacement is mailed out to you free of charge.
Remember: they should be unworn, in original packaging and the return is supposed to be done within 15 days after receiving the items.
- The returned products should be unworn and in good condition. The original packaging should be maintained. Returned shoes with damaged or missing packaging will be subjected to a restocking fee. You can email us at support@shoekid.ca before returning the shipment if you need clarification on the condition of the product or its packaging or the return address.
- You can send the shoes back via any courier of your choice. Any comments on the returned products can be included. It is recommended that you have shipping insurance and tracking number on the returned products. We are not responsible for any damage or loss of the returns.
- Once we receive the returned products in good condition, we will issue the refund minus the original shipping charges. The refund will be processed within 7 business days.
We recommend that you make a new order on the item you want for the exchange then return the first product you bought. The refund will be completed once we get the returned products. You will need to purchase the required size and ship the original shoes back our warehouse. The customer is responsible for the shipping fees for returning a product.
We offer a 30 manufacture defect. Defects are classified as a visible design flaw of the shoe upon receipt or substantial degradation of a functional area of the shoe within the first 30 days. Defects do not apply to structural damages of the out-sole, insole, structural rips, laces, strap, lights, caused by play or aggressive use.
Please feel free to call us at 1-800 986 9284 or send us an email to support@shoekid.ca and we will connect you to one of our staffs who are always ready to help with you with sizing.
We give refunds for packages that are refused or those that come back to us as unclaimed. The refund will be processed against the account that was used to make the payment. However, shipping costs and restocking fees will be deducted.